All Sales Are Final

Due to the agricultural and perishable nature of chufa seeds, all sales are final once the order has shipped. We cannot accept returns or exchanges on 50 lb seed bags for safety, storage, and germination-quality reasons.

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Order Accuracy Guarantee

If you receive the wrong product, wrong quantity, or damaged goods, please notify us within:

• 48 hours of delivery for damaged items

• 3 business days for incorrect items

Please provide photos of the product and packaging, along with your order number. Once verified, we will issue a replacement or store credit as appropriate.

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Damaged or Lost Shipments

If your package is lost or arrives visibly damaged, we will help file a claim with the carrier. Resolution times vary based on the carrier’s investigation process, but we will assist you every step of the way.

 

Order Cancellations

Orders may only be canceled before they have been processed for shipment. Once an order has been packed or shipped, cancellations are no longer possible.

 

Seed Quality Disclaimer

We guarantee that all chufa seeds are stored properly and shipped fresh. However, because seed germination is affected by planting conditions, soil quality, weather, and wildlife, we cannot guarantee planting results once the product leaves our possession.

 

Terms & Conditions

Thomas Farms

 

Overview

These Terms & Conditions govern all purchases of 50 lb bags of chufa seeds from Thomas Farms. By placing an order, you agree to the policies listed below.

 

Product Use

Our chufa seeds are sold for agricultural, wildlife, and food-plot use only. Buyers are responsible for ensuring compliance with all state and local agricultural regulations before purchasing or planting.

 

Pricing & Payment

All prices are listed in USD and are subject to change without notice. Payment must be completed at checkout. We reserve the right to refuse or cancel orders due to pricing errors, suspected fraud, or insufficient stock.

 

Shipping & Delivery

Shipping times are estimates and may vary due to carrier delays, weather, or seasonal demand. Thomas Farms is not liable for delays outside our control. Full details can be found in our Shipping Policy.

 

Limitation of Liability

Thomas Farms is not responsible for:

• Crop failure due to planting technique, climate, weather, soil, pests, or wildlife

• Misuse or mishandling of seeds after delivery

• Losses caused by delayed shipments or carrier errors

Our liability is limited to the replacement value of the product purchased.

 

Customer Responsibility

By purchasing, the customer agrees that:

• All provided shipping information is accurate

• They understand their local agricultural restrictions

• They accept the “all sales final” nature of seed purchases

 

Privacy

All customer information is used solely for order fulfillment and communication. We do not sell or share personal data with third parties outside necessary shipping and payment partners.

 

Policy Updates

Thomas Farms reserves the right to update this policy at any time. Any changes will be posted on this page with an updated revision date.